Data Protection

Kn9 Privacy Policy

At kn9, every piece of your information is a trust we take seriously. We believe your personal data belongs to you. This Privacy Policy transparently explains what data we hold, why we hold it, and how it is kept secure.

Last updated: January 2026
Your Key Rights
Right to View Your Information
Right to rectification
Right to erasure
Right to object to data processing
Right to data portability
SSL EncryptionAll data is secured
No third partiesData is not sold
Secure StorageEncrypted Servers
Transparent policyClear in Bengali

Our Privacy Guarantee

The core principles we follow to protect your information at kn9

Top-tier security technology

Every piece of your data at kn9 is protected with 256-bit SSL encryption — the same banking-grade security technology used by leading financial institutions.

Your data is never sold

Your personal information is never sold or rented to third parties. No one accesses your data without your consent — that is our firm commitment.

Minimal data collection

Only the data necessary to deliver our services is collected. Storing unnecessary information goes against kn9's policy — less data means less risk.

Your Data, Under Your Control

You have full control over your information at kn9 — the right to view, correct, or delete it. Contact support at any time to exercise these rights.

Scheduled data deletion

Upon account closure, your information is deleted within the designated timeframe, except where legally required. We do not hold on to data we no longer need.

In clear & plain language

Our Privacy Policy is written in plain, straightforward language — no legal jargon. You'll easily understand exactly what happens with your information.

Your Rights
Right to access and view your data
Right to correct inaccurate information
Right to erasure
Right to opt out of marketing
Right to data portability
Right to Lodge a Complaint
1

What Information Do We Collect?

Some information is collected when you register and use our services at kn9. This falls into two categories: information you provide directly, and information collected automatically.

What You Provide Directly

  • Full name & date of birth (for age verification)
  • Registered mobile number
  • Payment details (bKash / Nagad / Rocket number)
  • Documents required for identity verification (KYC process)

Automatically collected data

  • Device information (OS, browser type)
  • IP Address & Approximate Location
  • Activity history on the platform (log data)
  • Browsing preferences collected via cookies
Our Policy

We only collect information that is necessary to deliver our services safely or to meet our legal obligations. Collecting data beyond what is needed goes against our policy.

Data Type Reason for collection Mandatory?
Name & date of birth Identity & Age Verification Yes
Mobile number Account Registration & OTP Yes
Payment Information Deposit & Withdrawal Yes
IP Address Security & Fraud Prevention Yes
Browser Information Platform Improvement Optional
2

Why is this information used?

Kn9 uses the information it collects only for the specific purposes outlined below. Your data is never used for anything beyond those purposes.

  • Account Management: To ensure secure registration, login, and account protection
  • Payment Processing: To process deposits and withdrawals securely
  • Identity Verification: For KYC verification and age confirmation
  • Support services: To assist in resolving your issues
  • Security: To prevent fraud, money laundering, and scams
  • Improvement: To improve platform performance and enhance the user experience
  • Legal Obligation: To fulfill applicable legal obligations
Marketing communications

If you'd prefer not to receive promotional messages, we won't send them. You can opt out of marketing communications at any time via your account settings or by contacting support.

3

Who is your information shared with?

Kn9 never sells your information to third parties. However, limited data may be shared with select partners solely to deliver our services.

When and With Whom It May Be Shared

  • Payment Processor: Information required to process transactions via bKash, Nagad, Rocket, or bank
  • Game Provider: Minimum data required for game operation
  • Legal Authorities: To law enforcement agencies in response to legal orders or investigations
  • Security Partner: Identity verification data for fraud prevention services

In all of the above cases, third parties are bound by agreement to use your information only for the specified purpose and not to share it with anyone else.

4

Cookie Policy

Kn9 uses cookies to enhance your browsing experience. Cookies are small files stored in your browser that help remember your preferences.

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

5

How is your information kept secure?

Kn9 uses industry-leading technology and practices to keep your data secure. Maintaining that security is our top priority.

  • 256-bit SSL/TLS encryption — all data transmission is encrypted
  • Password hashing — passwords are never stored in plain text
  • Two-factor authentication (2FA) support
  • Regular security audits & penetration testing
  • Server data encryption & backup
  • Limited staff access — only those who need it can view your information
In the event of a data breach

In the event of a data breach, we will notify all affected members within 72 hours and take immediate steps to resolve the issue. This is our commitment.

6

How do you exercise your data rights?

Kn9 respects your data rights. You may exercise any of the rights listed below by reaching out to our support team.

Right to Access

Upon request, we can send you a complete list of the information we hold about you. This will be provided within 30 days of receiving your request.

Right to rectification

If any of your information appears incorrect, we will correct it. Simply contact support to get this done.

Right to erasure

If you close your account or request the deletion of specific data, we will remove that information unless retention is required by law.

To exercise your rights

To submit a request regarding any data rights, please contact our support team at: [email protected] — we will respond within 48 hours.

7

Third-Party Links & Services

Kn9 works with game providers and payment processors on its platform. These third parties may have their own privacy policies, but they are required to comply with our strict data protection agreements.

Kn9 is not responsible for the independent actions of third parties. However, our partners are contractually bound to treat your data with the same level of care and protection we uphold.

8

Privacy of children & minors

Kn9 strictly prohibits registration and use by anyone under 18. We do not knowingly collect any information from minors.

If data belonging to a minor is collected inadvertently and we are notified, we will delete that data and close the account immediately.

9

How long is data retained?

Kn9 does not retain your information indefinitely. A defined retention period is set for each category of data.

  • Account Information: For the duration of active account
  • Transaction records: 5–7 years as required by law
  • Support conversations: 1 year after resolution
  • Log data: 90 days
  • KYC Documents: 5 years after account closure (legal obligation)

All remaining data is deleted within 90 days of account closure, unless subject to legal obligations.

10

Privacy Policy Updates

Kn9 may update this Privacy Policy as needed. For significant changes, members will be notified via mobile or through an in-platform notification.

Continued use of the platform after any changes have been made will be taken as acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

11

Get in touch

If you have any questions, concerns, or requests to exercise your rights regarding our Privacy Policy, please contact us. Our dedicated Privacy Team is ready to assist you with any matter.

Live chat
Available 24/7
Response time
Within 48 hours

Your Information Safe & Secure — Get Started Now

Your privacy and security are our highest priority at kn9. Register with confidence and enjoy gaming on a platform you can trust.

SSL Secured Data is not sold 24/7 support
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